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  • Can I receive calls or text messages when MyDigi-Fi App is offline?
    • Yes, you will receive all your text messages as soon as your MyDigi-Fi App is online. While you are offline, callers will get your voice mailbox and can leave you a message. You will be notified of the voice message via email and via a notification as soon as your app is online.

  • Can I share my username and password to other people?
    • “NO” you cannot share your username and password with other people. However, MyDigiFi comes with a FREE family and friends package where you can give your family and friends their own Digi-Fi secondary numbers.

  • What should I do if my phone is lost or stolen?
    • Please call our 24 x 7 customer support to deactivate your account and request for a new password. In case you cannot call up the customer support numbers, you can send us a text giving your name and number where we can call you. Our customer support representative will then give you a call.

  • Is it possible to give my friends and relatives a secondary account even if they are in another country?
    • Yes! You can request secondary accounts for your relatives and friends located anywhere in the world.

  • How to listen to my voicemail?
    • You can listen to your voicemail messages by dialing *1 then entering your voicemail password when prompted. All voice messages will also be emailed to your email address on record.

  • What is the SMS Username?
    • The SMS Username is the unique name that will identify you whenever you send a text message to a regular mobile phone. Creating the SMS Username is explained in the How to Use section.

  • How do I update/change my SMS Username?
    • Select "SMS" on your DigiFi App. Tap on the New Message Icon on the upper right portion of the screen. Send {Name<space>NewName] to 7777. For example [Name juan.delacruz].

  • Who can call My Digi-Fi App phone?
    • All DigiFi primary accounts can call you. All the secondary accounts you assigned in your family and friends package can also call you.

  • Is your privacy and personal information protected?
    • YES, MyDigi-Fi Phone App respects your privacy and will not share your phone’s personal information to any third party.